Shipping Policies
Domestic (USA) Shipping: We ship using UPS, USPS, or other carriers as appropriate to provide the best delivery experience to our customers. All domestic shipments are sent from one of our Fulfillment Centers and Shipping Notifications and Tracking Number Information is emailed from Beadle & Grimm's Pandemonium Warehouse <support.goblin@beadleandgrimms.com> so please make sure you allow that email address. All shipments will be sent insured with tracking information.
Local Delivery & Pick-Up (Domestic): It is the recipient's responsibility to ensure that they are able to receive all tracking notifications from the designated carrier (UPS or USPS). Recipient is responsible for ensuring that they are able to receive notifications and updates from their local carrier to ensure successful final delivery. If recipient fails to pick up their package from their local carrier during the pick-up window, Beadle & Grimm's is not responsible for reshipping packages; any additional shipping charges will be charged to recipient.
International Shipping: Our international shipments are managed through Shopify's Managed Markets program and all international shipments will be shipped DDP (Delivered Duties Paid) where available and insured. Your tracking information will be sent to you from Beadle & Grimm's Pandemonium Warehouse <support.goblin@beadleandgrimms.com> so please make sure you allow that email address. All shipments will be sent insured with tracking information.
Local Delivery & Pick-Up (International): It is the recipient's responsibility to ensure that they are able to receive all tracking notification emails from our Shopify Store. Recipient is responsible for ensuring that they are able to receive notifications and updates from their local carrier to ensure successful final delivery. If recipient fails to pick up their package from their local carrier during the pick-up window, Beadle & Grimm's is not responsible for reshipping packages; any additional shipping charges will be charged to recipient.
Packages Damaged in Shipping (Domestic): Please report any shipping damage to us at support.goblin@beadleandgrimms.com. Some minor damage is inevitable when shipping products, however we can reach out to our warehouse and/or shipping partner if significant damage occurs. We will reship, refund, or offer store credit for significant shipping damage on a case-by-case basis.
Packaged Damaged in Shipping (International): Please report any shipping damage to us at support.goblin@beadleandgrimms.com. Some amount of shipping damage is inevitable when shipping products internationally, so we can work with our warehouse and/or shipping partner if significant shipping damage occurs. In the event of significant shipping damage, on a case-by-case basis we can offer a refund, store credit or reship the product at customer's expense. In almost all cases, we are not able to replace international shipments due to the high cost of shipping.
Lost or Stolen Packages: Beadle & Grimm's is not responsible for packages lost or stolen after confirmed delivery by local carrier to recipient.
Shipping Inquiries: Please email support.goblin@beadleandgrimms.com with any questions or issues regarding shipping, delivery or damaged products.
